Privacy Policy

Rebel Hearts Distillers commitment to privacy

Rebel Hearts Distillers Co. Pty Ltd ACN 669 812 195, its subsidiaries and affiliates in Australia (collectively referred to as Rebel Hearts Distillers) are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.

In this Privacy Policy, “we” and “us” refers to Rebel Hearts Distillers and “you” refers to any individual about whom we collect personal information.

 

About Rebel Hearts Distillers

Rebel Hearts Distillers is a global organisation with its head office in Australia.

Rebel Hearts Distillers offers a complete range of beverage services, including beers, alcoholic and non–alcoholic beverages, fruit beverages and juices, mineral and aerated waters, syrups, and other alcoholic and non-alcoholic preparations for making beverages.

Please contact us for a full list of the companies which comprise Rebel Hearts Distillers and which are subject to this Privacy Policy.

 

What information does Rebel Hearts Distillers collect about you?

Customers and prospective customers:

When you enquire about our products or services or when you become a customer of Rebel Hearts Distillers, a record is made which includes your personal information.

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The type of personal information we collect will vary depending on the circumstances of collection and the kind of products you request from us, but will typically include your name, email address, postal address, date of birth, details of forms for age verification, credit card details and any additional personal information you provide to us or authorise us to collect as part of your interaction with Rebel Hearts Distillers.

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Other individuals:

Rebel Hearts Distillers may collect personal information about other individuals who are not customers of Rebel Hearts Distillers. This includes customers and members of the public who participate in events we are involved with, individual service providers and contractors to Rebel Hearts Distillers, and other individuals who interact with Rebel Hearts Distillers on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Rebel Hearts Distillers. Generally, it would include your name, contact details, and information regarding our interactions and transactions with you.

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If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you.

In limited circumstances, Rebel Hearts Distillers may collect information which is considered sensitive information. For example, if you are injured at an event promoted or delivered by Rebel Hearts Distillers, we may collect health information about you in an emergency or otherwise with your consent.

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We may collect personal information about children (for example, when children participate in events we are involved with). Where children do not have sufficient maturity and understanding to make decisions about their personal information, we will require their parents or guardians to make decisions on their behalf.

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You can always decline to give Rebel Hearts Distillers any personal information we request, but that may mean we cannot provide you with some or all the services you have requested. If you have any concerns about personal information we have requested, please let us know.

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Visitors to our websites:

How and why does Rebel Hearts Distillers collect and use your personal information?

Rebel Hearts Distillers collects personal information reasonably necessary to carry out our business, to assess and manage our customer's needs. We may also collect information to fulfil administrative functions associated with our products.

The purposes for which Rebel Hearts Distillers usually collects and uses personal information depends on the nature of your interaction with us, but may include:

1. Responding to requests for information and other general inquiries;

2. Managing, planning, advertising and administering programs, events, and competitions;

3. Researching, developing and expanding our facilities and products;

4. Informing you of our activities, events, facilities and services;

5. Recruitment processes (including for volunteers, internships, and work experience); and

6. Responding to enquires and complaints.

 

Rebel Hearts Distillers generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example, from our affiliated and related companies; and third-party suppliers and contractors who assist us to operate our business.

Rebel Hearts Distillers also collects and uses personal information for market research purposes and to innovate our delivery of products and services.

 

How does Rebel Hearts Distillers interact with you via the internet, its social media page, its website, intranet, and mobile and tablet application?

You may visit our websites (www.rebelheartsdistillers.com.au, www.angelsandrenegades.com.au, www.rebelroadgin.com.au, www.xoxliqueurs.com.au, www.vodkapalooza.com.au), social media pages, mobile application and tablet application without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry, or choosing to disclose your details in downloading our application), any personal information you provide to Rebel Hearts Distillers will be managed in accordance with this Privacy Policy.

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Rebel Hearts Distillers 's websites use cookies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.

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You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.

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Rebel Hearts Distillers’ websites may contain links to third-party websites. Rebel Hearts Distillers is not responsible for the content or privacy practices of websites linked to our website.

 

Can you deal with Rebel Hearts Distillers anonymously?

Rebel Hearts Distillers will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for Rebel Hearts Distillers to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs, or activities we manage or deliver.

 

How does Rebel Hearts Distillers hold information?

Rebel Hearts Distillers stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference, and loss and from unauthorised access, modification, or disclosure.

Rebel Hearts Distillers maintains data through a cloud-based server. We also maintain network security, for example, and other security systems such as user identifiers and passwords to control access to our computer systems.

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Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.

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We take steps to destroy or de-identify information that we no longer require.

 

Does Rebel Hearts Distillers use or disclose your personal information for direct marketing?

Rebel Hearts Distillers may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us.

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If you opt-out of receiving marketing material from us, Rebel Hearts Distillers may still contact you in relation to its ongoing relationship with you.

 

How does Rebel Hearts Distillers use and disclose personal information?

For customers:

The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver our products, we may disclose information about you to service providers where this is relevant to our services.

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For customers and participants:

If you are a customer or participant in an event, we may disclose your personal information to our clients and venues where this is reasonably necessary for, and relevant to, the delivery of the event. We may use images or audio-visual recordings which identify you for promotional purposes where you would reasonably expect this to occur.

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Disclosure to contractors and other service providers:

Rebel Hearts Distillers may disclose information to third parties we engage to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, archiving, mail-outs, and market research.

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Personal information may also be shared between related and affiliated companies of Rebel Hearts Distillers located in Australia and overseas.

Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.

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Use and disclosure for administration and management:

Rebel Hearts Distillers will also use and disclose personal information for a range of administrative, management and operational purposes. This includes administering billing and payments and debt recovery; planning, managing, monitoring and evaluating our products and services; quality improvement activities; statistical analysis and reporting; training staff, contractors and other workers; risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives); responding to enquiries and complaints regarding our products; obtaining advice from consultants and other professional advisers; and responding to subpoenas and other legal orders and obligations.

Other uses and disclosures

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We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

 

Does Rebel Hearts Distillers disclose your personal information overseas?

Rebel Hearts Distillers is a global organisation and works with clients, service providers, sponsors, and commercial interests across the globe. It is likely your personal information will be disclosed to overseas recipients.

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Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

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In circumstances where your information is disclosed to overseas recipients, those recipients are likely to be located in countries in the regions in which Rebel Hearts Distillers and its related entities and affiliates operate.

 

How can you access or seek correction of your personal information?

You are entitled to access your personal information held by Rebel Hearts Distillers on request. To request access to your personal information please contact our privacy officer using the contact details set out below.

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You will not be charged for making a request to access your personal information, but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.

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We will take reasonable steps to ensure the personal information we collect, use, or disclose is accurate, complete, and up to date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

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However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

 

What should you do if you have a complaint about the handling of your personal information?

You may contact Rebel Hearts Distillers at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

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You may make a complaint about privacy to the privacy officer at the contact details set out below.

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The privacy officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.

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If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

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If you are not satisfied with our response to your complaint, or you consider Rebel Hearts Distillers may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

 

How changes are made to this Privacy Policy?

Rebel Hearts Distillers may amend this Privacy Policy from time to time, with or without notice to you. We recommend you visit our website regularly to keep up to date with any changes.

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How can you contact Rebel Hearts Distillers:

Rebel Hearts Distillers Pty Ltd.,

Attn: Privacy Officer

E: info@rebelheartsdistillers.com.au

A: 2, 46 Aylesbury Drive, ALTONA Victoria 3018

M: +61 493 289 457

This Privacy Policy was last updated September 2023.